Shipping

Key Points

Currently we ship free-of-charge within the UK.

We do NOT yet export goods to non-UK destinations - sorry.

Our contract with the credit card companies requires us to use a 'sign on receipt' shipping service.
Accordingly we ship most goods via Royal Mail Recorded Delivery.

Please note that we do NOT currently offer any Special Delivery or similar over-night delivery option.

The Procedure

When you place an order with us, via the 'Shopping Basket', we will send you a confirmation email.

We will then pack your goods and send them out within 5 working days - although we are usually a lot quicker than that!

(We go as fast as we can, so please don't email us querying the despatch progress ... unless of course 5 working days have elapsed and you still haven't received a Despatch Confirmation email from us!)

As soon as we have shipped the goods we will send you an email confirming this.
The email will usually contain a Royal Mail 'tracking number'.

Someone at the delivery address will need to sign for the package on delivery.
If nobody is at home then you will need to arrange with the Royal Mail for a re-delivery .

Tracking Your Parcel

You will be able to trace the progress of the package in the Royal Mail system by entering the package Tracking Number into the Royal Mail web-based tracking system. Their web page to track packages is at: http://postcode.royalmail.com/portal/rm/track

If the Royal Mail loses or damages a parcel please let us know via email at: info@hearingaidspares.com

www.HearingAidSpares.com

Shipping